We connect colleges to evidence-based, student-centered support tailored to their specific context. Sessions are interactive, inclusive, and collaborative — delivered in person or virtually — so your teams shape the work, not just receive it.
Before redesigning anything, we map the systems, journeys, policies, and data that define your institution's current student experience — so every recommendation that follows is grounded in evidence, not guesswork.
Generates actionable insights from your institutional data to illuminate how your students experience your institution.
Expand＋Institutional researchers, administrators, cross-functional working teams
Support data-informed decision making and improve targeted support strategies.
A report based on student groups that identifies barriers and guides system and process redesign.
Typically a half-day workshop with follow-up coaching sessions. Delivered in person or virtually.
Visualizes institutional structures, processes, and policies to understand how systems interact and impact the student experience.
Expand＋College leadership, cross-functional working teams
Identify inefficiencies, gaps, and opportunities for improvement in systems that impact the student journey.
A systems map that accurately identifies current structures, processes, and policies.
Typically a full-day, in-person workshop, or a series of virtual working sessions with the cross-functional team.
Visualizes the student experience from entry to completion to highlight service and engagement gaps.
Expand＋Advisors, student affairs staff, academic faculty, students
Collaboratively define the student journey, identify key touchpoints, uncover barriers to persistence, and inform the redesign of critical momentum points.
A journey map that accurately identifies current structures, processes, and policies for a defined group of students.
Typically a full-day, in-person workshop, or a series of virtual working sessions with the cross-functional team.
Evaluates the comprehensiveness of your current student service model and identifies the stakeholders who support students in and out of the classroom.
Expand＋Advisors, student affairs staff, academic faculty, administrators, students
Assess how well the current service model addresses students' academic and personal (basic) needs.
Recommendations for a seamless model of support, delivered as a report and a presentation to senior leaders.
Institutional assessment and listening sessions during a full-day workshop, in person or across a virtual series.
Goes beyond a simple inventory of technology tools to assess whether your people and processes are truly ready to adopt technology-enabled change.
Expand＋Student success teams, academic faculty, IT, institutional leadership, students
Catalog the capabilities of existing technology while assessing the readiness of your people and processes to adopt and sustain technology-enabled change across the student success ecosystem.
A report cataloging current tools and utilization, a readiness assessment of staff and processes, a gap analysis, and strategic recommendations.
A series of working sessions with IT, platform end users, and the staff who support students day to day.
Evaluates the effectiveness and outcomes of programs using qualitative and quantitative methods.
Expand＋Program managers, IE leaders, evaluation teams
Evaluate and improve the effectiveness of student success programs using evidence-based insight to drive continuous improvement.
An assessment report providing the evidence and direction needed for continuous improvement and institutional accountability.
A series of working sessions with the evaluation team; scope varies by assessment.
Analyzes institutional policies to identify those that may unintentionally create barriers for students.
Expand＋Policy leaders, academic and student affairs leaders, administrators
Advance student-centered success by identifying and eliminating unnecessary barriers through strategic policy review and reform.
A report outlining policies identified for review, with recommendations to align each more closely with student needs.
A full-day, in-person workshop, or a series of virtual workshops.
Redesign only holds if the people living inside your systems understand it and believe in it. These services build the case, the message, and the coordinated communication that turn stakeholders into champions.
Leverages quantitative and qualitative data to develop compelling messages and presentations that build faculty and staff buy-in.
Expand＋Change leaders, project managers and champions, communications officers
Engage stakeholders, communicate key information, and foster shared ownership of transformative initiatives.
A communication plan delivering clear, compelling messaging across formats and modalities to convey the purpose and vision behind campus initiatives.
A half-day workshop engaging redesign teams and key administrative leaders, in person or virtually.
Measures and visualizes the volume, timing, modalities, and sources of student communications across the institution.
Expand＋Student affairs leaders, academic affairs leaders, IT, students
Intentionally design a student communication plan that delivers timely, relevant information and encourages engagement and persistence.
A month-by-month visualization of current student messaging by source and modality, plus recommendations for a more coordinated communication plan.
A full-day, in-person workshop, or a series of virtual workshops.
Once we understand what's really happening on campus, we help your teams build what comes next — new advising models, support structures, and change strategies designed around your students, not around convention. We don't redesign without including student voice in every part of the process where it belongs.
Designs or refines an integrated support framework that meets students where they are and fosters a strong sense of belonging.
Expand＋Advisors, student affairs staff, academic faculty, administrators
Design a student-centered support model that proactively connects students to academic and basic-need supports and improves persistence and completion.
New policies, structures, or processes that center a holistic support model.
Personalized coaching to the team charged with redesign, in person or virtually over time.
Reimagines advising structures and practices to build sustained, proactive, student-centered support grounded in real relationships.
Expand＋Advising teams, student affairs staff, academic faculty, administrators
Design an advising model centered on evidence-based practice and student-centered principles to support student progress.
New policies, structures, or processes centered on a holistic advising model.
Personalized coaching to the team charged with redesign, in person or virtually over time.
Applies design-thinking principles and an inclusive process to design structures, services, and supports around real student needs.
Expand＋Cross-functional working teams, students
Ensure institutional systems are grounded in student voice and lived experience.
New structures, processes, supports, or services that center the student experience.
Full-day workshops with the team charged with redesign, in person or virtually.
Supports colleges as they move their academic calendars from full semesters to shortened terms, using field-tested practices.
Expand＋Cross-functional working teams and students
Prepare institutional leaders to redesign the academic calendar around shortened terms using field-tested practices that strengthen student momentum and improve persistence and completion.
A customized series of workshops that support redesign of the operational, support, and instructional structures and processes.
A series of sessions delivered in person or virtually.
Guides leaders and teams at all levels to navigate transformative institutional change using evidence-based strategies and proven frameworks.
Expand＋Senior leadership team, mid-level leaders
Strengthen institutional capacity for leading sustained, student-centered transformation that advances student success at scale.
A customized workshop or series addressing institutional context, stakeholder needs, and the unique barriers to change on your campus.
A series of sessions delivered in person or virtually.
Change holds when the people doing the work have the knowledge and skills to sustain it. We design professional learning that builds lasting capacity across front-line, mid-level, and senior leadership.
Designs and delivers customized training that builds capacity in advising, leadership, holistic student support, and high-impact teaching practices.
Expand＋All stakeholders, depending on focus area
Support ongoing professional learning and capacity-building that advances student-centered success and aligns with institutional priorities.
A customized workshop or series tailored to your institution's capacity-building goals.
An in-person workshop or virtual series; length and depth depend on institutional goals.
